As far as wedding gown shopping and buying go...
They have been very accommodating from the get-go. Not only did we get to order the dresses with the option to send them back...
Now, they've delighted me again.
The chosen dress has a very stuck zipper, and the bodice on the left side keeps turning under showing the lining. I was thinking I would have to get this fixed myself.
Bride suggested sending the gown back.( as she pulled her suitcase out the door, leaving.) Later, I ran the concept past a good friend, and she helped me process my options.
Ended up calling the company, told them the zipper problem, and you know what they said?
"SEND IT BACK. WE'LL SEND YOU A NEW ONE!"
thank you J CREW !!!!