Saturday, July 16, 2011

Ridiculousness with Sam's Club

  Dillons and Ace Hardware will be getting more of my business.

This past spring I joined Sam’s club online. I was told to pick up my card at my local club..60 miles away. 
No problem.  ??? ha ha.
I went to the store and initially they were unable to figure out how to help me since I did this online.  So they suggested I shop and return to the service desk for my card. 
I did. Had no trouble, checked out and was not asked to swipe my card. Paid w/my debit card, went on my merry way. 

When I had asked to get a card for my husband was told he had to go in himself.
He did on his next trip there. Got his card, no problem. Went to pay, was frustrated he couldn’t use his Visa card, so applied for Discover and was accepted then and there
Used it all, was a happy camper.
Nearly 2 months later he mentions he has a Discover card from Sams and did I get one? 
So he calls them in an attempt to get me a card on his account. After several calls to Discover and Sams they say…   “We don’t have a membership for your wife anywhere. In fact, her number belongs to a man…( we don’t know him fyi). Go straighten this out at your local store.”
Last night we tried. 
The very competent man behind the counter was totally perplexed when he realized the number discrepancy. 
He calls the manager. 
She checks it out. Eventually it’s determined to give us a new number/account.  I make sure we do not have to pay another membership fee and we are assured we won’t. Once the employee makes many phone calls to headquarters? and Discover we hopefully are set to go. 
Kind of.
I had to apply for my own Discover card because I can’t be put on Dan’s. 
Some odd rule about me being the primary user on the Sam’s membership keeps me from using his credit card. 
( yes. You read that right. Total nonsense )
Dan even talks to the Discover card people attempting to get this to work.  
 No luck. 
Fine. I apply for my own. 
Which ironically Dan CAN be put on mine since he’s not the primary one on the Sams’ membership.
Confused yet?
I am NOT making this up.
We really are trying to play by their rules and ridiculousness.

We each get our new cards with our new number and off we go shopping.
Knowing I don’t have a credit card yet, Dan swipes his card. All things are fine until they charge him the $40 membership fee. Remember the manager assured us we would not have to pay a new fee to change the number.  
Guess what? We go back to the service desk, the man is sooo happy to see us I’m sure. 
He calls the companies..Sams and Discover. 
No luck. 
He even questions them about some of the rules. 
Frustration and amazement was happening on both sides of the counter that evening.
Seems they won’t even let Dan purchase  w/o paying another membership fee. They will not accommodate their “new” members at all, who have already paid the fee.
In fact we used our VISA card online to open it up.
Yet Sam’s won’t take Visa in the store?
Irony of ironies…

I quietly unload the groceries right there in front of the service desk from my re-useable Dillons bags.
We thank the nice man behind the counter, assuring him we don’t fault him for any of this stupidity and we walk out the door.
We have lived all of our lives with out Sam’s club. 
We can continue to do so. 

Currently because I think this whole thing is soooo beyond ridiculous... I’m even boycotting Walmart. 

Fyi.  The milk was cheaper at Dillons!!!!

1 comment:

  1. Oh My Goodness. BuBye Sams club. I don't need the headache. I'm glad you have options.